Frequently Asked Questions

FAQ: Auto Scheduling

To learn more about Dollar General’s appointment scheduling process, visit the Supplier and Carrier Webinar Event presentation and Webinar recording.

Auto Scheduling eliminates the scheduling step in One Network enabling Suppliers and Carriers to instantly secure capacity at Dollar General DCs as POs are created.

 

For Dollar General Distribution Centers where Auto Scheduling is enabled, you will go into One Network and confirm the appointment provided rather than selecting an appointment.  Please see our training page for Quick Guides and a short video with detail information on how to confirm and reschedule appointments.

FAQ: Auto Schedule Rollout Timeline

FAQ: Appointment Confirmation & Rescheduling

Please see our Training page for How to Quick guides and a short video for Appointment Management.

Please see our Training page for How to Quick guides and a short video for Appointment Management.

The Appointment will cancel automatically 96 hours prior to deliver time.

The appointment can be rescheduled.  Please see our Training page for How to Quick guides and a short video for Appointment Management.

Appointments need to be confirmed 96 hours prior to the delivery time.

Auto appointments will be created at the same time the PO is created.

In this case, the second PO can be consolidated with the first PO, allowing both POs to share the same appointment. This process mirrors our current procedure for PO consolidation which is found here: Quick Guide to Adding Multiple Shipments to an Appointment

Note: If the POs are all under 900 Cases, the One Network Solution will not Auto Schedule any of them and you can schedule as you currently do.

Currently, the 96-hour window begins from the appointment date and does include weekends and holidays

No, this is by design to allow the suppliers to confim.  If the carrier needs to change the appointment, they can reschedule as needed.

Dollar General has a configuration to determine live or drop appointments are permissible at the carrier level. If you have both Live and Drop capabilities the initial appointment will be live but can be adjusted to drop.

The persistence of standing block appointments depends on whether you are a supplier or carrier and should persist unless it is conflict with another appt. If you are a carrier, it will depend on how the standing blocks are configured by Dollar General.

FAQ: Dollar General Program

FAQ: In Scope Out of Scope

Yes, Auto Scheduling includes Collect (aka Dollar General Managed) and Prepaid (aka Vendor Managed) Shipments.

Any shipment that is below 900 cases will fall into a bucket that will not be auto scheduled.

Telematics scope includes Prepaid (Vendor Managed) Shipments.

Collect (aka Dollar General managed) shipments are out of scope of Telematics.

PODs are not within the current scope of this Dollar General project although One Network does support this functionality.

FAQ: Telematics

EDI Telematics Integration – EDI is a direct system-to-system integration that would push shipment location data from your internal systems to One Network

API Telematics Integration – One Network API supports timely and frequent updates from your source system to One Network

Dollar General encourages all Suppliers of Vendor Managed Shipments send data to One Network although not required.

Dollar General and One Network do not have requirements on who sends the data.  One Network can accept the data from the Supplier or direct from their carrier(s).

Yes, for vendor managed shipments, the Carrier or the Supplier will need to send Location tracking in order to view tracking information.
Collect shipments are out of scope for Tracking through One Network

FAQ: One Network Registration and user access

Upon logging in for the first time you will select the Logistics Network.

Your One Network account administrator can add additional users to One Network.  If you do not know who your admin is, you can reach out to [email protected].

To establish a Dollar General partnership (or connection), please reach out to [email protected] and request a carrier partnership between Dollar General and One Network.

One Network requires only a web browser, Internet Explorer, Chrome and Mozilla version 6.0 or higher.

One Network is hosting a webinar on July 10th where you can learn about how the ONE Network platform helps thousands of suppliers like yourself to cut down their lead times and improve their OTIF and OTD performances by enabling real time collaboration with their retail customers.

Please register for this webinar here 


Contact Us

Dollar General Program (Appointment Scheduling Questions)

[email protected]

One Network (Telematics, Onboarding, & Integration Questions)

[email protected]

ONE Account Creation Support

[email protected]